Frequently Asked Questions ❓
Common questions about fetchin, answered simply and clearly.
Getting Started 🚀
Q: Is fetchin free?
A: fetchin offers a 3-day free trial with full access to all features. No credit card required! After the trial, you can subscribe to the PRO plan for continued access.
Q: Do I need a credit card for the trial?
A: No! The free trial requires no credit card. You can try all features risk-free.
Q: How long does setup take?
A: Setup takes about 2 minutes:
- Install the extension (30 seconds)
- Create account (1 minute)
- Start using (30 seconds)
Q: Does fetchin work outside the UK?
A: fetchin supports:
- United Kingdom: vinted.co.uk (all tiers) and Depop (Grow & Unlimited)
- United States: vinted.com with USPS labels (Vinted only — no Depop)
On extension v0.2.8+, you choose your country once in the popup. Other Vinted country sites (e.g. vinted.fr) are not supported.
Q: I’m a US seller — what do I need?
A: Extension v0.2.8+, pick United States in the extension, log into vinted.com, then use fetchin like UK sellers do. Labels are for USPS drop off points (not home pickup). More detail: US Vinted Guide.
Extension & Installation 📦
Q: Which browsers does fetchin work with?
A: fetchin is a Chrome extension and works with:
- Google Chrome
- Microsoft Edge (Chromium-based)
- Other Chromium-based browsers
It doesn’t work with Firefox or Safari.
Q: Can I use fetchin on mobile?
A: The extension itself is for desktop Chrome, but you can:
- Access mobile picklists via QR code
- Use your phone for picking orders
- View account on mobile browser
Q: Why isn’t the extension working on Vinted or Depop?
A: Make sure:
- ✅ UK: You’re on vinted.co.uk | US: You’re on vinted.com and selected United States in the extension
- ✅ For Depop: You’re on depop.com (UK sellers, Grow/Unlimited tier only)
- ✅ You’re logged into Vinted/Depop
- ✅ The extension is enabled in Chrome
- ✅ You’re logged into fetchin
Q: The extension icon disappeared. What do I do?
A:
- Go to
chrome://extensions/ - Find fetchin
- Make sure it’s enabled
- Pin it to toolbar if needed
Features & Usage 🎯
Q: How accurate is SKU detection?
A: fetchin’s AI-powered SKU detection is 95%+ accurate for most sellers. It automatically learns your SKU patterns from existing listings.
Q: What if SKUs aren’t detected?
A: You can:
- Set up SKU patterns manually (see SKU Patterns Guide)
- Manually add SKUs to orders
- Contact support for help
Q: Can I process labels without SKUs?
A: Yes! Labels will still process, but SKUs won’t be on them. You can add SKUs later or set up patterns for automatic detection.
Q: How many orders can I process at once?
A: fetchin can handle:
- Small sellers: 5-20 orders/day easily
- Medium sellers: 20-100 orders/day
- Large sellers: 100+ orders/day
There’s no hard limit - it scales with your business!
Q: Does fetchin work with bundle orders?
A: Yes! fetchin fully supports bundle orders:
- Vinted bundles: Automatically detects and groups items together
- Depop bundles: Full support (available for Grow and Unlimited tiers)
- Processes labels correctly for all bundle scenarios
Account & Subscription 💳
Q: How do I cancel my subscription?
A:
- Go to Account → Subscription
- Click “Manage Billing”
- Cancel in Stripe portal
- Access continues until period ends
Q: Can I get a refund?
A: Refund policies vary. Contact support at support@fetchin.app for refund requests.
Q: What happens when my trial ends?
A:
- You’ll get email reminders before trial ends
- After trial, you can subscribe to continue
- Or your account becomes inactive
- All your data is preserved
Q: Can I extend my trial?
A: Yes! Use a referral code when signing up, or share your own referral code to get extended trials.
Technical Questions 🔧
Q: Is my data secure?
A: Yes! fetchin:
- Uses secure authentication (JWT tokens)
- Never stores your Vinted or Depop passwords
- Uses encrypted connections
- Follows security best practices
Q: Does fetchin store my Vinted or Depop password?
A: No! fetchin never stores or sees your Vinted or Depop passwords. It uses your existing browser session to access these platforms.
Q: What data does fetchin collect?
A: fetchin collects:
- Order information (to process)
- SKU patterns (to detect SKUs)
- Account information (for service)
- Usage statistics (to improve)
See our Privacy Policy for details.
Q: Can I export my data?
A: Yes! Contact support@fetchin.app to request a data export of all your information.
Shipping & Labels 🏷️
Q: Which shipping carriers are supported?
A: fetchin supports UK carriers:
- Yodel - Full support
- InPost Home - Home delivery
- InPost Locker - Locker delivery
- Evri - Full support (formerly Hermes)
- Royal Mail - Full support (including digital labels for high-value orders)
Q: What label size does fetchin use?
A: All labels are processed to 4x6 inches - the standard shipping label size.
Q: Can I use fetchin with international shipping?
A: fetchin is optimized for UK shipping only. International labels may not process correctly.
Q: What if a label doesn’t process correctly?
A:
- Check the original Vinted or Depop label
- Some carrier formats may differ
- Contact support with examples
- We’ll help troubleshoot
Mobile Picklists 📱
Q: Do I need an app for mobile picklists?
A: No! Mobile picklists work in your phone’s browser. Just scan the QR code and it opens in your mobile browser.
Q: Do mobile picklists work offline?
A: Yes! Once loaded, mobile picklists work offline. Perfect for warehouses with poor internet.
Q: Can multiple people use the same picklist?
A: Yes! Each person can scan the QR code and access the same picklist. Great for team picking.
Billing & Payments 💰
Q: What payment methods are accepted?
A:
- Credit cards (Visa, Mastercard, Amex)
- Debit cards
- Secure payment via Stripe
Q: When am I charged?
A:
- Monthly subscription
- Charged on your billing date
- Automatic renewal unless cancelled
Q: Can I change my payment method?
A: Yes! Go to Account → Subscription → Manage Billing to update your payment method.
Support & Help 💬
Q: How do I contact support?
A:
- Email: support@fetchin.app
- Response time: Usually within a few hours
- Best for: Account issues, technical problems, questions
Q: Is there live chat?
A: Currently, support is via email. We’re working on adding live chat in the future!
Q: Do you offer phone support?
A: Support is primarily via email for now. For urgent issues, email us and we’ll prioritize your request.
Still Have Questions? 🤔
Can’t find what you’re looking for?
- 📧 Email us: support@fetchin.app
- 📖 Check other guides: Browse our documentation
- 🔍 Search docs: Use the search bar above
We’re here to help! 💬